سياسة الشحن والاسترجاع

Elegant | Elegent shipping, delivery, replacement, and return policy for Elegant store Welcome to Elegant. We always strive to provide a sophisticated and transparent shopping experience. To ensure your rights and duties according to the systems and regulations in the Kingdom of Saudi Arabia, this comprehensive policy has been prepared: First: Shipping and delivery · Inside Riyadh city: Fast delivery within less than 48 hours from the date of order confirmation. · Other cities in the Kingdom of Saudi Arabia: Shipping and delivery take from two to five working days maximum. · Shipping and delivery fees: The basic shipping cost for all cities is 30 Saudi Riyals. Second: Elegant conditions and guarantees (manufacturing defects and errors) We guarantee the quality of our pieces and their luxury, and if the product arrives to the customer in any of the following cases: The store bears the full costs of shipping, return, or replacement without the customer paying any fees, and the customer has the right to choose full replacement or return: 1. If the sent size does not match the measurement chart announced on the website. 2. Presence of a clear manufacturing defect in the piece or fabric. 3. Poor stitching or damage to zippers and beads. 4. Receiving a different product from the one ordered (color or model error). Third: General replacement and return conditions if the customer wishes to replace or return (without a manufacturing defect and due to change of mind): · Allowed period: The request is submitted within only 3 days from the date of receiving the shipment. · Product condition: The piece must be in its original condition (not worn, not washed, not dirty, with all tags and store accessories) with the invoice. · Order cancellation: The order cannot be canceled at all after it has been shipped and its status changed to (shipped). Fourth: Exceptions and special policies (very important) 1. Evening dresses policy (luxury) 599 Riyals and above Due to the nature and value of our store's evening dresses: they are not eligible for cash refunds at all (except in case of manufacturing defect or size error as mentioned in second). Evening dresses are only allowed to be replaced once within the specified period (3 days). 2. Discounted products, annual sales, code offers, and clearance sales: All pieces sold during annual discount periods, or purchased using discount codes such as (KSA) or (Tasis), are not allowed to be replaced or returned at all, and are considered final sale items (except in case of a manufacturing defect). Fifth: Fees and financial costs when returning (for items eligible for return) · Basic shipping fees: Delivery and cash on delivery fees are non-refundable after shipping. · Return policy fee: 30 Saudi Riyals are charged for issuing the return slip. Total deducted upon return (60 Riyals): The cost of the basic shipping (30 Riyals) + return slip fee (30 Riyals), making the total deduction from the refunded amount 60 Saudi Riyals. · Cash on delivery fees: If this service is chosen, its fee (15 Riyals) is non-refundable. · Orders with free shipping: If the original order included free delivery, a fee of 30 Riyals for the return slip will be deducted from the refund. Sixth: Replacement process (for items eligible for replacement) · First replacement: Free of charge for regular items, and the replacement shipment will be delivered to the customer within 2 to 4 working days after the previous shipment arrives at the warehouse and is inspected. · Second replacement: The customer bears all costs, including (return shipping costs + delivery costs of the new item). · Return request after replacement: If the customer replaced the item once for free, then requested to permanently return the replacement item; the "free" right is forfeited, and the request is treated as a return order, with return and shipping fees deducted totaling (60 Riyals). Seventh: Order execution steps and mechanism Option 1: In-store (inside Riyadh) Visit the Elegant branch at Marina Mall – Riyadh, and hand over the product to the staff with the original invoice and in good condition, and the amount will be refunded via the platform or replaced immediately according to the above conditions. Option 2: Via shipping 1. Contact via the store's WhatsApp: Click here to provide the customer service with the order number. 2. Issuing the slip: Within 48 hours, you will be provided with the return/exchange shipping slip. 3. Deliver the shipment: The customer commits to printing and attaching the slip to the shipment and delivering it to the nearest shipping company branch within 3 days only (otherwise the slip will be automatically canceled). 4. Cash refund: After inspecting the piece in our warehouse, the amount will be refunded to your account within 10 to 14 working days. Eighth: International and Gulf shipping In case of shipping outside the Kingdom of Saudi Arabia, the customer bears all shipping, replacement, and return costs both ways, and the store does not bear customs fees.